1. Company information
This website (bysorup.com / Art by Sørup) is operated by:
Apertura (Art by Sørup)
Egetoften 9
3660 Stenløse
Denmark
CVR no. 38669419
Email: [email protected]
2. General
These terms and conditions apply to all purchases made through bysorup.com. By placing an order, you accept these terms.
3. Our products
All artwork is sold as made-to-order prints and related products. Items are produced individually for each order by our third-party print-on-demand partner after you place your order; we do not hold stock. Minor variations in colour and finish may occur, as each item is printed individually.
4. Prices and VAT
All prices are stated in the currency shown in the shop and include Danish VAT (25%) where applicable. For orders delivered outside the EU, your order may be exempt from Danish VAT but may instead be subject to import duties, taxes or customs charges in the destination country (see section 6).
5. Payment
Payment is processed securely through our payment provider. The amount is charged when your order is confirmed. We never store your full card details.
6. Delivery and shipping
We currently ship to the EU, the UK, Norway, Switzerland and Iceland. As all products are made to order, please allow approximately 3–5 business days for production, plus delivery time, which varies by destination. You will receive tracking information when available.
Customs and import charges. Orders within the EU are produced and shipped within the EU and arrive with no import charges to pay. Orders to the UK, Norway, Switzerland and Iceland are shipped from the EU and may be subject to import VAT, duties or carrier handling fees set by the destination country. These charges are not included in your order total and are the customer’s responsibility, paid on delivery. Please check your country’s rules before ordering.
7. Right of withdrawal (14-day cooling-off period)
As a consumer in the EU or UK, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. Full details are set out in our Returns policy.
8. Right to complain (defects)
Separately from the right of withdrawal, you have a 2-year right to complain (reklamationsret) under the Danish Sale of Goods Act for items that are faulty, misprinted or damaged in transit. If your item is defective, we will replace it or refund it at no cost to you. Please contact us with a photo as soon as you notice the defect, ideally within 30 days of delivery. This reporting window helps us resolve print and transit issues quickly with our fulfilment partner and does not limit your 2-year statutory right.
9. Refunds
Approved refunds are made to the original payment method, normally within 14 days.
10. Complaints and dispute resolution
If you wish to complain about a purchase, please contact us first at [email protected]. If we cannot reach a solution, you may file a complaint with Nævnenes Hus, Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Toldboden 2, 8800 Viborg, Denmark — naevneneshus.dk. If you live in another EU country, you may seek assistance from the European Consumer Centre Denmark (Forbruger Europa), forbrugereuropa.dk.
11. Governing law
Purchases are governed by Danish law. Mandatory consumer-protection rules of your country of residence continue to apply.
Last updated: 09 September 2026.
