Thank you for shopping with us. We ship worldwide. Our products are printed on demand through our production partner, Printful, which means each item is made specifically for you after you order it. This policy explains your rights and our procedures. For customers in the European Union and the United Kingdom, it is written to comply with applicable consumer law, including the Danish Consumer Contracts Act (Forbrugeraftaleloven) and the Danish Sale of Goods Act (Købeloven).
1. Right of Withdrawal (EU and UK Customers)
If you are a consumer in the European Union or the United Kingdom, you have a 14-day right to change your mind (the right of withdrawal) on our standard products. This applies even though items are printed to order, because you are choosing one of our existing designs in a standard size rather than supplying your own personalization.
You have 14 days from the day you receive your order to tell us you wish to withdraw. Send a clear statement to [email protected] with your order number before the 14 days are up. After that you have a further 14 days to return the item.
Conditions:
- Do not send anything back before contacting us. See Section 5. Once we confirm your withdrawal, we will give you the return address.
- You must return the item before we issue a refund. We may withhold the refund until we have received the item back or you have supplied proof that you have sent it.
- You are responsible for the direct cost of returning the item.
- You are liable for any reduction in the item’s value caused by handling beyond what is necessary to establish its nature and characteristics, so please handle returned items with care.
- Once the return is received or proof of return is supplied, we will refund the purchase price plus the cost of our cheapest standard delivery option, within 14 days, to your original payment method.
On sizing: a wrong size is treated the same as any other change of mind under this right. We do not offer free direct size exchanges, so please check the sizing charts on each product page before ordering. You are welcome to withdraw an unwanted item and place a new order.
Customers outside the EU and UK: because every item is printed to order, we are unable to accept returns or offer refunds for change of mind, wrong size, or wrong color. Please use the sizing charts before ordering. Your rights for damaged or defective items (Section 2) apply wherever you are.
[Optional clause, keep only if you ever sell products the customer personalizes with their own text or uploaded image: “Items that you personalize yourself (for example with your own text or an uploaded image) are made to your specification and are exempt from the right of withdrawal. This exemption does not apply to our standard catalogue designs.”]
2. Damaged, Defective, or Misprinted Items
If an item arrives damaged, defective, or with a clear manufacturing error such as a misprint, you are entitled to a free replacement or a refund. This applies to all customers worldwide and is separate from the right of withdrawal above.
- How to claim: contact us at [email protected] with your order number and clear photographs showing the defect or damage, and the packaging if it was damaged in transit. Please report within 30 days of delivery so we can resolve it quickly with our fulfillment partner.
- Your statutory rights: depending on where you live, you may have a longer statutory right to complain about faults that were present at the time of delivery. For example, consumers in Denmark have a two-year right to complain (reklamationsret) that cannot be shortened, and consumers in the United Kingdom have statutory rights under the Consumer Rights Act 2015. The 30-day window above helps us process transit and print issues quickly and does not limit any longer statutory right you may have for genuine manufacturing defects.
- Resolution: once the defect is verified, we will ship a free replacement or issue a full refund to your original payment method.
3. Packages Lost in Transit
Until your order is handed over to you, the risk of loss or damage in transit is ours. If your package does not arrive, contact us within 30 days of the estimated delivery date and we will investigate with the carrier. If the loss is confirmed, we will send a free replacement or issue a refund at no cost to you.
The one exception is where tracking shows the package was successfully delivered to the address you provided. In that case we cannot offer a free replacement, though we will still help you raise an inquiry with the carrier.
4. Incorrect Address and Unclaimed Shipments
- Wrong address: if you enter an incorrect or incomplete shipping address at checkout, the package will usually be returned to our fulfillment facility. Once we confirm the correct details with you, you will be responsible for the cost of reshipping.
- Unclaimed shipments: if a package is not collected from your local post office or pickup point and is returned to the facility, you will be responsible for the cost of reshipping it to you. Please note that unclaimed items held too long may be disposed of by the facility.
5. How to Return an Item
Please do not mail anything back to the address printed on the package or to Printful’s facilities without contacting us first.
- Items sent back without an approved claim may be rejected or donated, and we will not be able to refund or replace them.
- Once a return, withdrawal, or inspection is approved, we will give you specific instructions on where and how to send the item.
6. Contact Us
For any questions about your order, a defect, a withdrawal, or a shipping issue, contact us at [email protected].